Shipping, Delivery & Fulfillment Policy

Effective Date: October 12, 2026 | Last Updated: October 12, 2026

      Plain Summary: PODY delivers digital utility tokens electronically inside the app. For physical pre-owned appliances, transactions, pickups, and transport are settled directly between individual buyers and sellers. PODY operates no logistics, delivery fleets, or storage warehouses.
    

1. Digital Utility Credits (Lead Tokens & Listing Boosts)

Delivery Nature: Electrician lead tokens and listing promotions are 100% digital platform goods delivered within the mobile application.
Fulfillment Timeline: Digital credits are automatically allocated to your account upon payment gateway (Razorpay) confirmation, typically within seconds.
Account Ledger: Every purchase is recorded in your in-app order history with a reference receipt number.

2. Peer-to-Peer Physical Appliance Transactions

Direct Self-Pickup: PODY is an intermediary classifieds communication board. We do not inspect, ship, transport, or deliver physical used home appliances.
Arrangement between Parties: The buyer and seller mutually agree upon inspection timing, self-pickup, or local third-party transport (e.g. local tempo, auto, or courier).
Mandatory Inspection: The buyer must inspect the appliance in person, verify physical condition, and power-test the unit before completing the payment or accepting delivery.
Logistics Liability: PODY bears zero responsibility or liability for damages, loss, or transit delays during physical pickup or moving.

3. Customer Support & Inquiries

For questions regarding digital utility token delivery or account orders, contact:

PODY Customer Support & Billing
PODY Technologies Private Limited
Email: support@pody.in
Grievance Officer: grievance@pody.in
Address: Sector 2, HSR Layout, Bengaluru, Karnataka 560102, India