Terms of Service

Effective Date: October 12, 2026 | Last Updated: October 12, 2026

Statutory Intermediary Status: PODY Technologies Private Limited operates strictly as an intermediary technology communication platform under Section 79 of India's Information Technology Act, 2000. PODY provides communication and discovery tools only. PODY is not an employer, contractor, reseller, auctioneer, or guarantor of any user, appliance, or technician.

These Terms of Service ("Terms") govern your access to and use of the PODY mobile application, website, and related digital services operated by PODY Technologies Private Limited ("PODY", "we", "us"). By registering an account or accessing the platform, you agree to be bound by these Terms.

1. The PODY Platform & Scope of Services

PODY provides technology tools enabling:

Indian consumers to maintain self-reported household appliance records and logs.
Peer-to-peer (C2C) classified discovery for pre-owned home appliances.
Discovery and direct communication with independent neighborhood electricians and mechanics.

2. Absolute Marketplace Disclaimers & Caveat Emptor

Peer-to-Peer Transactions Only: All appliance transactions and repair agreements are entered into directly between users (buyer and seller, or customer and technician). PODY is not a party to any contract, sale, inspection, or transaction.
No Platform Guarantee or Warranty: PODY does not inspect, test, certify, warrant, or verify the operational condition, safety, legal title, or ownership of any appliance. All sales are subject to strict caveat emptor (buyer beware). Buyers must inspect appliances in person prior to paying.
Independent Third-Party Technicians: Repair mechanics and electricians listed on PODY are independent third-party professionals. They are NOT employees, agents, or representatives of PODY. PODY DOES NOT conduct criminal, police, or physical background verifications. Customers must independently evaluate technician credentials, verify qualifications, and negotiate rates directly.
Estimates & Record Cards: Resale price calculations and appliance record scores are purely informational mathematical depreciation formulas based on user-entered fields. They do not constitute certified appraisals, guarantees of value, or manufacturer warranties.

3. Platform Utility Credits (Lead Tokens & Boosts)

Nature of Credits: Electrician lead tokens and listing promotions are closed-loop, non-transferable digital platform utility access credits used solely inside the PODY platform.
Payment Processing: Platform credits are purchased through authorized payment gateways (including Razorpay Software Private Limited) or bank transfers. PODY does not store credit card or debit card numbers.
Non-Refundable Policy: Because utility credits are digital goods delivered immediately upon payment verification, purchased tokens are non-refundable once credited. If a job posting is verified to be fraudulent or spam, technicians may request credit restoration through support.

4. User Responsibilities & Prohibited Conduct

You agree that you will not:

List stolen, counterfeit, recalled, or hazardous electrical appliances.
Provide falsified identity documents, forged invoices, or altered serial numbers.
Demand advance UPI deposits from buyers before physical in-person inspection.
Misrepresent technician qualifications, trade certifications, or identity.
Attempt to scrape, reverse engineer, or compromise the platform's security.

5. Absolute Limitation of Liability & Director Indemnity

Limitation of Liability: To the maximum extent permitted by applicable Indian law, PODY Technologies Private Limited, its directors, officers, founders, employees, and agents shall have ZERO liability for any direct, indirect, incidental, punitive, or consequential damages resulting from: (i) personal injury, property damage, electrical fires, or crimes arising from technician interactions; (ii) defective, counterfeit, or stolen appliances purchased through peer-to-peer listings; (iii) platform downtime or data loss. Maximum aggregate liability of PODY for any claim under these Terms shall not exceed ₹1,000 (one thousand rupees) or the actual fee paid by you for platform utility credits.

6. Statutory Compliance & Intermediary Due Diligence

In accordance with Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, PODY maintains an active content moderation process and a statutory Grievance Officer.

7. Governing Law & Dispute Resolution

These Terms are governed exclusively by the laws of India. Any legal dispute, claim, or controversy shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India.

8. Statutory Grievance Redressal

For inquiries or statutory grievances under the IT Act or DPDP Act, contact our Grievance Officer:

Grievance & Data Protection Officer
PODY Technologies Private Limited
Email: grievance@pody.in
Support: support@pody.in
Address: Sector 2, HSR Layout, Bengaluru, Karnataka 560102, India